1. Why we collect KYC
Before activating paid services and processing payments, we verify the identity of the business and its authorised signatory. This is required by our payment gateway and banking partners and by applicable Indian regulations, and it protects both parties against fraud.
2. Documents we collect — businesses
- Certificate of Incorporation / partnership deed / proprietorship proof, as applicable
- Business PAN and GST registration (GSTIN)
- Registered business address proof
- Cancelled cheque or bank statement header for the settlement account
3. Documents we collect — authorised signatory
- PAN card
- One government-issued address proof (Aadhaar, passport, voter ID, or driving licence)
- Contact details (phone and email) for verification
4. How we collect and store it
Documents are collected through a secure upload link or encrypted email after your order is confirmed — our team will guide you. They are stored encrypted, with access limited to personnel handling verification, and shared only with our payment gateway or banking partner for onboarding, or with authorities where the law requires.
5. Verification timeline
Verification is typically completed within 2 business days of receiving complete documents. We will tell you promptly if anything is missing or unclear.
6. Your data, your rights
KYC data is used only for verification and compliance — never for marketing. It is retained for the period required by law after the relationship ends, then securely deleted. You may request details of what we hold about you as described in our Privacy Policy.
Ohm Mobility Private Limited, First Floor, ScaleX Loop, Embassy Golf Links Rd, Challaghatta, Bengaluru, Karnataka 560071.
Grievance officer: Ohm Mobility Private Limited. We acknowledge grievances within 48 hours and resolve them within 30 days.