Terms & Conditions

These Terms of Use ("Terms") govern your access to and use of ohmmobility.in, the Ohm app, the partner platform, and any software, product, or service owned or operated by Ohm Mobility Private Limited ("Ohm Mobility", "the Company", "we", "us") — including the Rental Management Platform, Recharge Network, Battery Swap, Fleet Monitor, and Charge-as-a-Service (collectively, the "Platform" and the "Services"). These Terms incorporate our Privacy Policy and any additional guidelines or policies we publish.

By using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. You represent that you (a) have the legal capacity and authority to accept these Terms, including on behalf of any business you register; (b) are at least 18 years of age; and (c) are an Indian resident or a business established in India. If you do not agree, please do not use the Platform.

1. Eligibility

You must be at least 18 years of age to register and use the Platform. You warrant that all information you provide during registration and use is accurate, complete, and current, and you undertake to update it promptly if it changes.

2. Account registration and KYC

To access paid features, you must register and complete the KYC process described on our KYC & Details Collection page. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, and you must notify us immediately of any unauthorised use. We may verify the information you submit and suspend or terminate any account found to contain fraudulent or misleading information.

3. Description of services

The Platform enables you to:

• run your EV rental operations — open and close rentals, collect payments, and manage deposits, settlements, invoices, collectors, and analytics;
• locate, book, and pay for charging slots across the Recharge Network using prepaid recharge credits;
• use Battery Swap stations with prepaid swap credits;
• monitor battery health, charge cycles, and uptime through Fleet Monitor; and
• have charging infrastructure installed and operated at your depot under Charge-as-a-Service.

4. Orders, payment, and invoicing

• Placing an order on our checkout page constitutes a request to purchase. On confirmation, our team will contact you within one business day to collect payment through a secure link issued by our authorised payment gateway partner and to schedule a demonstration of the platform.
• The online payment facility is currently under production and is not yet live. Until it is live, orders are processed manually and payment is collected through the link shared by our team.
• Prices shown at checkout are exclusive of GST, which is added at invoicing at prevailing rates.
• A GST tax invoice is issued only after payment is received and is emailed to you; a sample invoice format is available for reference.
• We do not store card or banking credentials; these are handled by the payment gateway partner under their terms.
• Subscription fees are billed for the period selected at checkout and renew only on your instruction. Training is billed separately; for onsite training outside Bengaluru, travel and accommodation are billed at actuals.

5. Credits and validity

• Recharge credits (1 credit = ₹1 of charging) and swap credits are prepaid, non-transferable between businesses, and valid for 12 months from purchase unless stated otherwise at checkout.
• Credits can be redeemed at partner stations and swap points shown in the Ohm app; station availability may vary with demand and grid conditions.
• Refunds of unused credits are governed by our Refund & Cancellation Policy.

6. Training

Training is delivered once KYC for the software has been completed. Training is billed separately from credits and subscriptions on its own invoice. Rescheduling, cancellation, and refunds for training are governed by our Refund & Cancellation Policy.

7. Your responsibilities and acceptable use

You are responsible for verifying order and transaction details before authorisation. You agree not to: use the Services for any unlawful, fraudulent, or malicious purpose; transmit viruses or harmful code; use bots, scrapers, or automated means to access or copy the Platform; systematically retrieve content to build a database or directory; tamper with IoT devices or swap batteries; resell the Services without our written consent; or attempt to gain unauthorised access to any part of the Platform or connected systems. You shall comply with all applicable laws and cooperate with us in any proceedings arising from a breach of your obligations.

8. Third-party services

The Services may include or link to services, content, or information provided by third parties ("Third-Party Services"), including payment gateways and charging partners. Third-Party Services are the responsibility of the third party that provides them, and your use of them is at your own risk. We make no representations and exclude all warranties and liabilities relating to Third-Party Services. Fees charged by third-party providers (for example, payment gateways) are their responsibility, not ours.

9. Service availability

We aim for high availability of the Platform and network but do not guarantee uninterrupted or error-free service. Planned maintenance will be notified in advance where practical. Charging and swap availability at any station can vary with demand and grid conditions. We may add, modify, suspend, or discontinue any part of the Services, with or without cause, and shall not be liable for doing so.

10. Intellectual property

All rights, title, and interest in the Platform, app, brand, and content are owned by or licensed to Ohm Mobility. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform. Your fleet's operational data remains yours; you grant us a licence to process it to deliver the Services. Any feedback you provide may be used by us freely and without obligation.

11. Limitation of liability

To the fullest extent permitted by law, the Company and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenue, arising out of or in connection with your use of, or inability to use, the Platform — including losses resulting from third-party providers such as payment gateways. To the extent permitted by law, our aggregate liability for claims arising out of the Services in any 12-month period is limited to the amounts paid by you for the Services in that period.

12. Disclaimers and warranties

The use of the Services is at your sole risk. To the extent permitted by law, the Services are provided on an "as is" and "as available" basis, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or meet your requirements. We are a technology and infrastructure provider only.

13. Indemnification

You shall indemnify and hold harmless the Company, its affiliates, and their officers, employees, directors, and agents from any claim, demand, loss, liability, damage, or cost (including legal fees) arising out of your use of the Services, your violation of these Terms, or any infringement of these Terms by a third party using your account.

14. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time; refunds for unused amounts are handled under the Refund Policy. We may suspend or terminate your access for material breach, with notice where practical. On termination, we provide export of your business data on request for 30 days. Clauses intended to survive termination shall continue in effect.

15. Governing law, jurisdiction, and arbitration

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to the arbitration provision below. Any dispute arising out of these Terms shall be referred to arbitration at Bengaluru under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by the Company. The language of arbitration shall be English, and the arbitration shall be kept confidential.

16. General

Amendments: We may modify these Terms at any time; continued use after changes are posted constitutes acceptance. Severability: if any provision is held unenforceable, the remaining provisions continue in effect. Assignment: you may not assign your rights without our written consent; we may assign ours to an affiliate or successor. Notices: notices to us should be sent to support@ohmmobility.in. Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control. Entire agreement: these Terms, with any additional agreements, constitute the entire agreement between you and the Company regarding the Platform.

17. Contact

Ohm Mobility Private Limited · Email: support@ohmmobility.in · Phone: +91 92072 29878 · Registered office: First Floor, ScaleX Loop, Embassy Golf Links Road, Challaghatta, Bengaluru, Karnataka 560071.