Refund & Cancellation Policy

1. Overview

This policy covers purchases made through the Ohm Mobility checkout: recharge credits, battery swap packs, Rental Management Platform subscriptions, and training. Refunds are made to the original payment method.

2. Recharge & swap credits

• Cooling-off: full refund of any credit pack within 7 days of purchase if no credits from that pack have been used.
• Unused credits: after 7 days, unused credits are refundable on request within the 12-month validity, less payment-gateway charges actually incurred.
• Credits already redeemed for charging or swaps are not refundable.

3. Platform subscription

• Cancel any time by writing to support@ohmmobility.in with your order reference.
• Any full unused months in the current billing period are refunded; the month in progress is not.
• If we terminate the service for reasons other than your breach, the unused period is refunded in full.

4. Training

• Reschedule at no cost with at least 48 hours' notice.
• Full refund if cancelled at least 5 business days before the first session; 50% refund thereafter until the first session begins.
• No refund once training has started. For onsite engagements, travel and accommodation already booked are billed at actuals and are non-refundable.

5. Failed or duplicate transactions

If a payment fails or is debited twice, the excess amount is refunded automatically by the payment gateway, typically within 5–7 business days. If it does not appear in that window, contact us with the transaction reference.

6. How to request a refund

Email support@ohmmobility.in from your registered email with your order reference (e.g., OHM-XXXXXX) and the reason. We acknowledge within 48 hours. Approved refunds are processed within 7–10 business days of approval; time to reflect in your account depends on your bank.